Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Q. How quickly can I get a reply on my quotation request?

A. Within 24 - 48 Hrs

Q. Who do I call for more information about a specific service?

A. Customer Service Department on+254 711 629 075 | +254 716 026 358/ 76/ 77/ 78

Q. How do I get information about my shipments?

A. Call Customer service department

Q. How many days does it take to clear my Air / Sea shipment?

A. Air shipments 24 - 48 Hrs / Sea 4 days (documents to be received 7 days prior to shipment arrival.

Q. How much does it cost to clear a 20 footer or 40 footer Container?

A. Contact Sales on info@tabaki.co.ke

Q. Do we offer inland transport?

A. Yes for more details call General Manager Freight on+254 711 629 075 | +254 716 026 358

Q. Do we offer warehousing?

A. Yes for more details call Removals or Warehouse on+254 711 629 075 | +254 716 026 358

Q. What documentation do I need to provide for Air or Sea shipments?

A. Documents Include:

AWB/BL

Commercial Invoice

Import Declaration Form (IDF)

Insurance Cover Note

PRO 1B forms from the Ministry of foreign affairs if Diplomatic cargo

Q. What are the most common reasons for delay of my goods at the port?

A. This include: - Failure to forward clearance documents before the flight/vessel arrives. - Advance Payment not done in good time.

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